FAQ's
PACKING AND SHIPPING
Q. How long does delivery take after ordering?
A. Our standard production service is anywhere from 25-45 days depending on volume of sales at the time. We do offer an express production service that guarantees a 10 day production service time. In either case freight time should be allowed. This ranges from 5-10 days depending on your locality.
Q. Will the Trailer be shipped to my door? 
A. For US customers this is standard. For all other countries this is an option. The primary option for other countries is a delivery to a major airport.
Q. How are the trailers packed? 
A. Trailers are packed into a custom designed box. Trailer is in a kit set form, draw bar, wheel and hitch are stowed either inside the body or in the same box. Chassis is bolted to the base ply. Foam padded MDF lines the internal sides so that the box does not deform when handled. The body is protected with foam sheet and has been packed into a bag to protect paint finish. 
Q. Would the box fit into the back of my 4x4?
A. Yes, dimensions are H= 75cm (30") X W= 56cm (22") X L=105cm (42") Weight 60 kg / 140 lb
Q. Are the trailers insured when shipped?
A. All trailers in transit are cover against damage caused by miss handling or total loss.

Q. Am I required to purchase any exotic tools for assembly/mounting?
A. No, basic tools commonly found in any garage will do.

Q. How much camping gear can I fit in the trailer?
A. Please refer to our Specifications Page. You will be surprised. In just about every case people comment on just how rooming the trailer is inside.

PURCHASE PRICE
Q. Is the US$ amount charged to my credit card or is it the NZ$? 
A. The US or other advertised currencies are used as a base for conversion. If you are ordering direct using a Credit Card. The purchase amount is converted to New Zealand currency at the current exchange rates. Uni-go NZ LTD will absorb exchange differentials.
Q. Do you charge sales tax? 
A. No, If you order direct, then technically you are purchasing goods from New Zealand. This is like an out of State purchase to some degree. If you purchase through a representative of Uni-go NZ LTD then you will be charge sales tax for that State or Country.
Q. Are there any other charges that I am responsible for in getting the trailer if delivery is to my door?
A. Yes. All though we cover all cost in getting the Trailer to your door (Door delivery option only), we do not cover clearance charges by the Courier. The consignee (The customer) will be presented with a ''Customs Duty Invoice'' (USA only). Charges range from US$0.00 to US$55.00. In most cases it is US$25.00. To itemize this, US$25.00 may be charged for 'Customs Duty', US$25.00 may be charged for 'Customs MDF' (Clearance fee) and US$5.00 may be charged for 'Duty Advance fee'. Notice I repeat "may be charged". This is because they are often not charged. Some customers receive an invoice for US$0.00.
Q. Can I pay by personal check? 
A. If you were purchasing direct then we can only accept Cashiers Check, Credit Card (Amex, VISA or Master Card) or Bank Transfer.
Q. How will I receive confirmation of my order? 
A. We will email a full breakdown of options and expected ETA. You will also receive a PDF formatted invoice so that you are informed every step of the way. Changes can be made at this time. Updates will follow as progress is under way. This would include freight tracking on line.
LICENSING
Q. Do I have to license the Uni-go as a trailer? 
A. In many States the answer is Yes. Some US States exempt light trailers from licensing. Please contact you licensing office for clarification on this.
Q. Has the Uni-go been DOT approved? 
A. Yes. All trailers are fitted with an appropriate compliance plate and are supplied with all documentation.

HANDLING
Q. Has any testing been done on the trailer?
A. The trailer has under gone extreme testing while in tow under all conceivable conditions. It has been towed at more than 130 mph empty while staying on the road and directly behind the bike doing what it was designed to do. It has been put through its paces over years of testing.

This would include:

  • High speed riding (230km/h / 130 mph)
  • High speed cornering
  • High speed emergency braking in corners and straight line

    Please note that Uni-go NZ LTD does not condone speeding.
    Please observe your local speed limits.

PARKING AND STOPPING
Q. Does the trailer have a front prop stand or a side stand?
A. No. It has a 200mm / 8" wide chassis which it rests on. 

Q. What prevents the trailer from falling over when I stop?
A. The trailer is connected though a universal joint unlike other trailers that use a tow ball. This keeps the trailer inline with the bike at all times but allowing it to move when riding over bumps and cornering so that it performs with the bike. The trailer leans with you.

Q. How much extra weight will I notice when picking the bike of its side stand with a full trailer attached?
A. Not a lot. Due to the load being low it would feel lighter that half the load on the back of the bike.

.Q. Will the trailer fit through a standard door?
A. Yes, Many customers pull their trailers into hotel rooms. This of cause saves unpacking their luggage.

SUSPENSION AND DRAW BAR
Q. Does the trailer have suspension?
A. Yes the trailer has a sophisticated suspension design. A counter acting swing arm with a rebound dampener. This works well though the weight range.

Q. Will the trailer bounce if towed empty?
A. No, it may skip road imperfections, but will always cancel out any bumps on first road contact. You the rider wouldn’t even notice this happening. Trailer performs very well trough the full weight rang.

Q. Do I have to adjust the suspension for different load weights?
A. No, the trailer’s suspension design in combination with the tire will work well from empty-full load weight.

Q. Why does the UJ feel stiff?
A. The UJ needle bearings have been replaced with Nylon bushings. This is to reduce the bearing clearance so that slop is eliminated. Bearing slop would generate into trailer instability at speed. The UJ will feel stiff if compared to UJ’s fitted with Needle bearings. The trailer will have little trouble moving the UJ while being towed.

Q. Do I need to grease the Universal Joint or Suspension?
A. No, there is no need for any maintenance or adjustment. All you need to do is check tire pressure from time to time.

Q. What does the Hitch lock, lock?
A. The hitch lock will secure the trailer to your bike. This way you can be sure that it will remain where you last left it. It is fitted in place of the standard hitch pin.

 

STONE DEFLECTOR
Q. What is a Clear Film?
A. 3M clear film is applied to the frontal portions of the trailer body to protect paint from stone chips. 

Q. How does the Bra fix to the Trailer?
A. The frontal Bra is attached by way of Snaps! The Bra is removable for cleaning. 

Q. What is the advantage of the Bra over the Clear Film?
A. There is extra protection from the Bra over the CF. The CF is certainly adequate to protect the paint. The Bra offers that personal touch to complete the package. 

WHEEL
Q. Is the Uni-go wheel standard?
No, each wheel is custom made to our specification as are many other items on the trailer.

Q. Are replacement tires available in the US?
A. Not generally. Any of our representatives should have these in stock. We can also supply these through the postal service.

Q. How many miles would a Tire last before I need to replace it?
A. I have heard from a number of our customers that tires are lasting beyond 50,000 miles. The best case is 66,000 miles and still going.

Q. What brand of tire comes with the trailer?
A. Metzeler 130/70/10.

Q. Is the Tire Tubeless?
A. Yes.

Q. After tire replacement is alignment necessary, and can it be done with basic tools?
A. No, but the wheel would need to be balanced. This can be done on the trailer by blocking the trailer of the ground so that the wheel spins free. Spin slowly and note the heavy side of wheel. (Will drop to ground). Place sticky balance weights to the opposite until the wheel turns evenly.

ELECTRICAL COMPONENTS
Q. What is the relay and why would I need it? 
A. The Circuit Relay isolates the trailer circuitry from the bike’s circuitry. The relay is mounted under the set and is wired directly to the bike’s battery. The relay will pick up any signal such as a brake signal and draw the power directly from the battery. This device will prevent extra amperage draw on the bike’s circuitry. This is a must if your bike is equipped with ABS or Integrated braking system. The unit has its own fuses and sub-harnesses are available for the GL1500 and GL1800.

For these two bikes the devise is plug-and-play. All other bike models would be supplied with a universal sub-harness. 

Q. Is the wiring harness included? 
A. Yes. All electrical items are included. There is nothing that needs to be purchased than what is supplied to complete fit up.
HITCHES
Q. Are the Hitches you supply specific to the Uni-go? 
A. Yes. The hitch frame is specifically designed for the Uni-go trailer. We do supply hitches to be used for other trailers.

Q. Can I use my existing hitch with the Uni-go? 
A. Yes, we can supply an adaptor for many hitch types. 

Q. Does the hitch require any welding/cutting or drilling to install on any brand of MC? 
A. No welding, cutting, or drilling is required to install Uni-go hitches. Fitting instructions are supplied.

Q. Can commercial hitches be used for the Uni-go? 
A. Yes. We would need to supply an adaptor to mount the Uni-go. Please be sure to read our recommendations at the bottom of the hitch page.

Q. Does the harness allow for additional electronics to be placed
within the trailer (i.e. a CD changer)?
A. There is an extra wire, which we discard which maybe used. The trailer plug has also an unused pin for this. That and constant power already in the trailer (interior light / power socket) could be used for something.